One Step updating with Capital One Account

Question

Thankful that the issue with Capital One has been resolved although I think the time it took was really ridiculous.  Now that I am able to connect without an issue (at this time) I was wondering if anyone else was having to do a separate one step update for Capital One. I have the box checked in my one step update settings but it will not update unless I do it separately.

Kathy P. · Answer

I will try resetting first and then if that doesn't work,  I'll checkout quicken support.  Thanks for your help.

Frankx · Answer

Hi again @Kathy P.

Thanks for the additional details.

Its difficult to know why you are seeing this behavior. You could take a look at the "Schedule Updates" pop-up just to make sure that there aren't any settings for those accounts.  To do that - Open up the One Step Update window > click on the "Schedule Updates" button at the bottom > in the new window - make sure that there is NOT a checkbox next to Capitol One or, if there is a checkbox there - uncheck it.

You could also contact Quicken Support for some hands-on assistance - here's the LINK for that.  They are available M-F during West Coast business hours.

Frankx

Kathy P. · Answer

The accounts are checking, savings, and credit card.  The one step update is Capital One Bank - New and it updates all three. Not getting an error.  It just won't do the one step update along with my other bank accounts.  I have to do it separately.  I hate resetting the account especially after all that trouble that has lasted months to resolve with the Capital One accounts.