Citibank credit card not updating

Jim Y.

The account is active. There is no update on the account for the past week.
I used Quicken to reset it, but that did not change anything. Password was not changed.

Is there a server issue? Is there a Citibank issue in general, with banking too ?

Quicken Jared

Jim Y. said:

The account is active. There is no update on the account for the past week.
I used Quicken to reset it, but that did not change anything. Password was not changed.

Is there a server issue? Is there a Citibank issue in general, with banking too ?

Hello @Jim Y.,    


I am sorry to hear about this problem with account connections and update failures. Thank you for inquiring about this here on the Quicken Community.

Currently, there is, indeed, an Open Alert regarding Citibank and account connection issues. I am linking the thread where you can view updates and additional information here.

I hope that is helpful, and feel free to reach out again anytime with additional questions or concerns. 

Thank you,

Quicken Jared 

Chris_QPW

For what it is worth, I'm having no problem with my Costco Citi Visa credit card.  But note I'm using Direct Connect, not the error prone Express Web Connect.  If you use Citibank as the financial institution, you only get Express Web Connect.  If you use Citi Cards, you can go into the Advanced Options and select Direct Connect.  Direct Connect is free with Citi Cards.

Note you have to authorize this at the Citi Cards website:
https://online.citi.com/US/ag/ofxConsentPage