New icon in accounts bar

Larry12604

I'm seeing an icon in the accounts bar that I've never seen before. It's a circle with a slash through it but it's not the accounts closed icon - this one is fainter and is to the left of the account. What does it mean??

Quicken Jade

Hello @Larry12604, this icon is usually due to a CC-800 error. This can happen if you have deactivated or deleted an account and then restored a Quicken backup file.

Here are the steps to resolve it;

First, deactivate the affected accounts:

1. Select Tools > Account List 
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account 
2. Go through the process of re-adding the deactivated accounts to Quicken, providing the login credentials and answering any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
3. Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken. 

Please let me know if this resolves this problem, I hope this helps!
-Quicken Jade