Credit Card Transaction Download Issue

usmcretd
usmcretd Quicken Windows Subscription Member
edited May 2022 in Download, Add/Update Accounts (Windows)
About a month ago my credit card purchases downloaded from my bank (Truist) started showing up as payments instead of charges. I have to change them to charges, but then on the next download they show up again because Quicken does not recognize them as duplicates. Anyone else having this problem? Is it Quicken or the bank?
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  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    edited April 2022
    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab

    If you're using the Direct Connect or Web Connect connection method, the issue would be with the bank.  If you're using the Express Web Connect connection method, the issue would be with Intuit's Express Web Connect script writers and you should contact Quicken Support so they may escalate the issue to Intuit: select Help > Contact Quicken Support
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