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CC-501 with Citibank

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This discussion was created from comments split from: Citibank CC-506.

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Pilotbum

I've been having the same issue since the 5th. Except now mine is CC-501.

Quicken Jasmine

Hello @Pilotbum,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error.

How long have you been receiving the CC-501 error?

It is recommended to contact Quicken Support if this error is occurring when trying to initiate a One Step Update as outlined in this Support Article so they may walk you through troubleshooting steps in real-time and escalate the situation if needed.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Malibu Art

April 18th and still having regular CC-501 errors with Citibank

Quicken Jared

Malibu Art said:

April 18th and still having regular CC-501 errors with Citibank

Hello @Malibu Art,

I am sorry to hear that you are being affected by these ongoing issues with connectivity. Thank you for continuing to reach out to the Quicken Community about this problem.

Currently, there is an active Open Alert regarding Citibank and Citi cards that is related to your situation. You can view the discussion linked here for additional information and any possible updates.

I hope that is helpful, and feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared