RE: NEW 4/14/22 M&T Bank Direct Connect- OL-297

Skull0752

What is the status of the M&T direct connect issue? I have been unable to update my check register for two days. I rely on this to balance my accounts.

Quicken Jasmine

Hello @Skull0752,

Thank you for contacting the Quicken Community, though I do apologize that this error is occurring and I truly understand how frustrating it can be. 

We do recommend keeping an eye on this Active Alert for any further information, ETAs, or resolutions that may occur. We do ask that you please submit your information logs to Quicken using this title, "Attn: CTP-3643" so that we may look further into this error and internally work towards a resolution. 

Again, I do apologize for any inconvenience that this causes. 

Skull0752

I already sent the logs. It is now the third day of this issue, and there have been no updates on the active alert since the original post. I find this to be unacceptable.

Quicken Anja

Hello @Skull0752,

Thank you for reaching out to the Community to report your issue, though we apologize for any inconvenience experienced.

Skull0752 said:

I already sent the logs. It is now the third day of this issue, and there have been no updates on the active alert since the original post. I find this to be unacceptable.

To clarify; Community Alerts are updated as more information is received and available to share. If no further information has been received, then the Alerts are updated weekly to reiterate that the issue is still ongoing and being worked on. The Alert for this issue was posted on 4/14/22. Unless more info is received prior to a week passing, it is not due for another update until 4/21/22.

We have not received any additional information on this issue so far.

Thank you!

Skull0752

[Removed - Rant]

clark W

Having the same issue. It's been several days now.

Greg GreatLakes

Is this an update on this? I haven't been able to sync my M&T accounts since April 13th. Getting same error code OL-297-A

Skull0752

[Removed - Rant]

mbfegley

:/ I also have been a Quicken user for 20 years. I have never seen an issue that has lasted this long or such a lack of response to the issue. does Quicken plan to compensate us for our inconvenience or does Quicken just expect us to cancel subscriptions due to their lack of service.

tracybadgley

This has been down since last Tuesday for me. I log and report the problem every day. Nothing..M&T has no update either. Thank goodness I took care of my tax payments before this happened.

Quadrophenia

M&T - Quicken link finally working again this evening, transactions downloaded

raustin316

M&T Quicken link working for me too.

mbfegley

M&T Direct Connect working again with Quicken. Thank you Quicken for finally correcting this.

Skull0752

M&T is also finally working for me after six days down.

Skull0752

Apparently, Quicken doesn't like to be called to task, as they removed 2 of my post as rants as I assume they will do with this one. I have been using Quicken for 25 years, and this is the first time I have had an issue lasting more than a day. The biggest concern was the lack of communication; they could have acknowledged it was a problem on their end, and they were working on it and updated more frequently than a week.

Skull0752

Also, they still haven't updated the active alert that the issue has been resolved.