R40.21 disables update with my bank - Farmers National Bank - asking for PIN

The R40.21 version (running Windows 10 Pro fully updated) broke the ability to update with my bank, Farmers National Bank of Prophetstown.

Removed (deactivated) online services for the two accounts and attempted to reinstall online services. Didn't work. Quicken is asking for an "FNB Online Pin" instead of a password. The pin appears to be only used with the Android FNB app.

Morgan Stanley and Fidelity and Citibank sync well.

Comments

  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    It might be asking for the Pin that you use at the ATM.  I've had other banks do that.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • bluepen61
    bluepen61 Member
    Nope. That didn't work either. Thank you for the suggestion though. My bank couldn't help me.
  • bluepen61
    bluepen61 Member
    FWIW, I downloaded Quicken and 'reinstalled' Quicken, R39.23. Trying to connect to my bank, Quicken asked for a password (instead of a pin number. Put in my password and the bank rejected it. R39.23 is a prior release from R40.21. I am observing some reshuffling of security protocols by other entities and Quicken might be having a difficult time adapting to it. My bank changed theirs online presence slightly, Google seems to be changing their 3rd party security though I don't know much about that as I don't use Google to login to third party apps. So this is interesting.

    The R40.21 version seemed flakey, in that it installed quickly, like too quickly. And when attempting to reset the online sync with the bank, Quicken wanted to create another account instead of creating and online sync. So maybe tomorrow or later they will have something that resolves these issue(s).
  • bluepen61
    bluepen61 Member
    It is Monday afternoon and R39.23 is still the most up-to-date version. No change in downloading transactions from my bank.
  • bluepen61
    bluepen61 Member
    Back to R40.21. It still does not connect to my bank. Continues to ask for a 'PIN' which the account generally does not use for login. When will this be resolved?
  • bluepen61
    bluepen61 Member
    And of course, the Quicken errors result in FNB locking may login. Thank you very much Quicken.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @bluepen61 ,

    The only way to get everything back up, is to wipe out Quicken and all its logs. See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

    You also need to delete its Data File, but the Manual Backups.

    However, it is up to you. I have seen an update empty the Vault Password Vault. The fix was to Restore the last Manual Backup File.

    By the way, you haven't disclosed the protocol you are using to connect to Farmers National Bank.

    thecreator - User of Quicken Subscription R40.21  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19044.1706                   
                       Windows 10 Pro 64-Bit Build 19044-1706 Lost Windows 11.
                      also  Windows 10 Pro 64-Bit Build 19044.1645
    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • bluepen61
    bluepen61 Member
    thecreator: Thank you very much for the suggestion/workaround. The ui cleaner utility was not available for download, so I uninstalled Quicken, deleted the folders/files listed in the article, and installed R40.21. With that said, the existing accounts for One Step Update institutions appeared to sync. When adding FNB to the One Step Update list, the routine was asking for a Username and 'Online PIN'. 'Online PIN' is not used by FNB. So I backed out of the setup routine for FNB. Updating my FNB account has been seamless until the recent update or two of Quicken. FNB has recently updated their online access but still appears to only ask for username and password.
  • bluepen61
    bluepen61 Member
    I hate replying to my own posts. It is as if no one listens....

    After discussions with my bank, the bank changed their website and changed the url for downloading data. At that time in April, they requested the url be changed at Quicken. It has not been changed. Apparently they are not adept to making simple changes. Yesterday, I chatted with a Quicken representative requesting the change. The change is long overdue. I am very disappointed in the Quicken customer/bank support.
  • bluepen61
    bluepen61 Member
    As of this morning, the URL for my bank has not been updated by Quicken.
  • Damian
    Damian Member ✭✭✭✭
    @bluepen61 - have you tried downloading to Quicken directly from your bank's website?  I have heard that after you do that for a few times, it might get the connection working again.  I don't know if will work, but it's worth a try.
    (Quicken Premier Subscription R40.21 on Windows 11 Pro)