Strange Entries in my check register

Suddenly my Quicken register has a bogus charge to a movie theatre for $125. But when I log into my actual bank account, there is no charge and the bank isn't showing it at all. That's a relief but what is causing this?

Answers

  • Quicken Jared
    Quicken Jared Moderator mod
    Suddenly my Quicken register has a bogus charge to a movie theatre for $125. But when I log into my actual bank account, there is no charge and the bank isn't showing it at all. That's a relief but what is causing this?
    Hello @Karla Ross 

    I am sorry to hear about this unsettling phenomenon involving unfamiliar transactions appearing in your register. Thank you for asking about this here on the Quicken Community.

    Which financial institution is associated with the affected account, and has this happened more than once? If so, are you able to restore from a backup saved just prior to when you first noticed this issue? We recommend saving backups regularly by going to File > Save a Backup... in the upper menu at the top of the screen while the Quicken window is open. Provided that this has been done often, you should be able to restore a backup by going into the same menu and selecting Restore from Backup... I am interested to hear about whether or not you notice these transactions if you continue using the restored backup file. 

    I look forward to hearing more from you about this.

    Thank you,

    Quicken Jared 
  • Karla Ross
    Karla Ross Member
    As it turns out, the transaction is from 21st Century Insurance and Quicken changed it to Century Theaters and labeled it as entertainment!
  • Quicken Jared
    Quicken Jared Moderator mod
    As it turns out, the transaction is from 21st Century Insurance and Quicken changed it to Century Theaters and labeled it as entertainment!
    @Karla Ross

    I am glad you were able to check back in with me and let me know more about the situation as it unfolds. I am also happy that you appear to have been able to isolate the source of the issue.

    Please let me know if you have any further questions about transaction categorization and payee information, and feel free to reach out with any other questions or concerns.

    Thank you,

    Quicken Jared 
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Transaction download problems with matching and adding new transactions correctly

    First please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings for the detection and processing of transfer transactions can be found in Edit / Preferences / Transfer detection.

     

    Are you automatically accepting downloaded transactions into your registers?

    If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.

    You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Click on and review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS 070319 STARBU" or to assign a category) before you click to accept each transaction.

    Any changes you make to downloaded Payee Names are remembered in Renaming Rules.

    Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.

    Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.
    Paper checks you write should be recorded in Quicken as you write the check (and BEFORE you download transactions which might contain the cleared check). That gives you a register transaction with correct check number, payee name and category. No matter what information is downloaded from the bank, you already have a correct register transaction which the downloaded data cannot mess up.

     

    In case you have issues with transfer transactions not being generated correctly:

    For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date. Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
    That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.

     

    Where are the "Auto-accept downloaded transaction" settings?

    There are two places where this is controlled in Quicken for Windows:
     - Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
     - For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.


  • jacobs
    jacobs SuperUser, Mac Beta Beta
    @UKR This is a Quicken Mac thread, and your answers about accepting downloads are specific to Quicken Windows. 
    Quicken Mac Subscription • Quicken user since 1993