Quicken Opens SLOWLY With An Internet Connection; QUICKLY Without One

NONEYA
NONEYA Member ✭✭
Quicken Deluxe R30.21 Build 27.1.40.21 (current) takes 27-28 seconds to open even with an empty data file IF I HAVE AN INTERNET CONNECTION.

If I disable my internet connection before opening Quicken, it takes 3-5 seconds to open WITH my active data file.

So far as I know, I have disabled any web-related options. (Preferences -> Mobile & Web -> OFF.
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Answers

  • Quicken Jared
    Quicken Jared Moderator mod
    NONEYA said:
    Quicken Deluxe R30.21 Build 27.1.40.21 (current) takes 27-28 seconds to open even with an empty data file IF I HAVE AN INTERNET CONNECTION.

    If I disable my internet connection before opening Quicken, it takes 3-5 seconds to open WITH my active data file.

    So far as I know, I have disabled any web-related options. (Preferences -> Mobile & Web -> OFF.
    Hello @NONEYA,     

    I am sorry to hear about this issue with slow startup times. Thank you for speaking with us about this here on the Quicken Community.

    Has this problem ceased after turning off Mobile & Web syncing? Also, if you are still noticing slow load times, I recommend uninstalling and reinstalling the program. You can find instructions on uninstalling Quicken in the Support Article linked here and instructions for reinstalling Quicken in the article linked here.

    I look forward to any response you may be able to provide, should you have the opportunity to check in with us again.

    Thank you,

    Quicken Jared 
  • NONEYA
    NONEYA Member ✭✭
    As stated in the last line of my post:

    "So far as I know, I have disabled any web-related options. (Preferences -> Mobile & Web -> OFF."
  • splasher
    splasher SuperUser ✭✭✭✭✭
    I think it is a case of "ET phone home", Quicken checks and confirms your subscription if you have a network connection and doesn't if not.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • NONEYA
    NONEYA Member ✭✭
    Perhaps so, but there is no excuse for it to use two tin cans and a string to do it. :)
  • NONEYA
    NONEYA Member ✭✭
    > @Quicken Jared said:
    > Hello @NONEYA,     
    >
    > I am sorry to hear about this issue with slow startup times. Thank you for speaking with us about this here on the Quicken Community.
    >
    > Has this problem ceased after turning off Mobile & Web syncing? Also, if you are still noticing slow load times, I recommend uninstalling and reinstalling the program. You can find instructions on uninstalling Quicken in the Support Article linked here and instructions for reinstalling Quicken in the article linked here.
    >
    > I look forward to any response you may be able to provide, should you have the opportunity to check in with us again.
    >
    > Thank you,
    >
    > Quicken Jared 

    No joy.

    One better, I installed it on a different computer that had never, even had Quicken on it. Even with a totally empty database, it still takes 27-28 seconds to load IF there is an internet connection. Without an internet connection, 3-5 seconds.

    Before you ask, Windows 11 Pro, two SSDs, i5-9400 @ 2.9 GHz, 32 GB of memory so there is question of not meeting system requirements.
  • NONEYA
    NONEYA Member ✭✭
    When Quicken starts up, it attempts to reach 208.95.112.1 by both https and http. My firewall blocks access to this address because it is associated with a botnet.
  • NONEYA
    NONEYA Member ✭✭
    Addendum: I added an address block exemption for 208.95.112.1 to my firewall and now Quicken opens as quickly as it does with no internet connection.