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CC-501 with CitiBank

System

This discussion was created from comments split from: CC-501 Error for JP Chase.

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mrzookie

@Quicken Anja I'm seeing a problem with CC-501 errors for Citi (banking) this morning (May 9). It pulls the balances on the first try, but then errors out on any subsequent attempt. I've reset the account, and it works once then errors out again. I've restored from backup with the same results. Validation shows no problems. Could this be related to the problem you describe in this thread?

mrzookie

Contacted Support. This was solved by logging out of my Quicken account and logging back in.

Quicken Jared

mrzookie said:

Contacted Support. This was solved by logging out of my Quicken account and logging back in.

Hello @mrzookie,

I am happy to hear that this issue seems to have been resolved, and that you had this positive experience with Quicken Support. I am sorry that you did not receive a response sooner. Thank you, nonetheless, for letting us know about your path to a resolution.

Feel free to reach out with any additional questions or concerns.

Thank you,

Quicken jared