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Quotes/Prices Not Updating (QWIN) [Edited]

SomebodyInGNV

Is anyone else having a problem with prices not updating? I found a number of entries with 0 for high/low/volume, indicating that they weren't updated correctly.

I deleted the errant prices and did a simple update. Same result.

I deleted those and updated historical prices for the past month. Same result.

Manually entering current prices from a web source updates my portfolio value as expected. Why are prices not updating normally?

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Investments

Windows

Accepted answers

Quicken Anja

Hello All,

Thank you for reaching out to the Community and telling us about this issue, though I am sorry to hear that you are experiencing this.

This has been reported to our teams and after further investigating, it appears that users have been logged out of Quicken, but have not been prompted to log back in which is likely the cause of this issue.

That said, if you haven't already, we recommend that you please try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Close/reopen Quicken
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

Quicken Jasmine

Hello All,

We do now have a New Active Alert regarding stock quotes not updating. You may follow this link in order to access the alert and bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. Please note, the instructions located within the alert.

I do apologize for the inconvenience and truly appreciate your patience as we work through this.

Thank you!

All comments

q_lurker

emhamiltn said:

For those whom the downloads appear to be working correctly, have you actually gone in and spot checked at the price history for several securities to see if the data looks kosher? Or do you see 2-3 days worth of quotes with the same info on each line? Like in the screenshot I posted earlier and below.

My FB prices look like (as of mid-day 5/18):

Image: https://us.v-cdn.net/6031128/uploads/editor/f4/e62y7pja35na.jpg

Your 5/18 data appears to have come from your broker, since Hi/Lo/Vol are missing.

emhamiltn

> @q_lurker said:
> My FB prices look like (as of mid-day 5/18):
>
>
>
> Your 5/18 data appears to have come from your broker, since Hi/Lo/Vol are missing.

The 5/18 prices are the Quicken download prices (before the market opened)

In any case, Quicken's quote downloads appear to be working fine for me now (as of 05/18 3:50pm EDT)

UPDATE: As of end of day, all prices/portfolio balances agree w/my brokerage. YAY!!!!!!!!

Irv Spalten

Did the Validate and ran everything today... all worked at the brokerage account...