Issue with duplicate transactions frequently downloading with Wells Fargo accounts

TSKinSV
TSKinSV Quicken Windows Subscription Member ✭✭
edited June 2022 in Download, Add/Update Accounts (Windows)
With our Well Fargo accounts that is set-up for on-line connection with quicken, every couple of months we will get a large amount of old, already reconciled transactions downloaded. We then have to go through and manually delete, one at a time, all these extra transactions. This only happens with Wells Fargo and no other bank we have setup to get their data on-line through quicken. Very long term quicken uses with many on-line accounts. Any ideas how to solve as this has been going on for several years?
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  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    TSKinSV said:
    With our Well Fargo accounts that is set-up for on-line connection with quicken, every couple of months we will get a large amount of old, already reconciled transactions downloaded. We then have to go through and manually delete, one at a time, all these extra transactions. This only happens with Wells Fargo and no other bank we have setup to get their data on-line through quicken. Very long term quicken uses with many on-line accounts. Any ideas how to solve as this has been going on for several years?
    Hello @TSKinSV, 

    I am sorry to hear about this problem with duplicate transactions. Thank you for asking about this here on the Quicken Community.

    First, be sure to save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen. Have you recently deactivated and reactivated any of your Wells Fargo accounts? Also, where is your current active data file located? You can check this anytime by going to File > Show this file on my computer in the upper menu at the top of the screen. Lastly, what is the connection method used to link or add your Wells Fargo accounts to online banking services? You may check this by going to Tools > Account List and then click the Edit button in each row associated with a Wells Fargo account. Navigate to Online Services, where you should find this information under Online Setup. 

    I look forward to seeing your reply. 

    Thank you,

    Quicken Jared 
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