One Step Update Not Working - Keeps asking for Vault passwords???

Question

The update screen comes up and asks for the passwords (previously saved) for the accounts to be downloaded. I enter the passwords and hit enter, but another screen comes and asks (again) to enter the password for chase. If I remove (trying to download from) Chase but keep other accounts, the screen just comes up blank and takes be back to the update screen?

When I look into the password Vault, no accounts attempting to download is list and won't let me add. How do I correct this and get update working again?? Any help???

Tri · Answer

> @Doyle said:
 > having the same issue.  it asks for my password for accounts.  I enter the password and it comes back with a screen asking me to input my password.   ughhh.   it's doing this on all my accounts that have passwords so I can;t update any of them.  HELP!

Doyle see my response to Jared. There may be other solutions but that was the only way I was able to get it to work. It has held to-date.

Tri · Answer

> @"Quicken Jared" said:
 > Hello @Tri,    
 > 
 > I am sorry to hear about this issue with passwords and updates. Thank you for asking about this here on the Quicken Community. 
 > 
 > How often do you save backups? We recommend saving backups frequently by going to File > Copy or Backup File... in the upper menu at the top of the screen while Quicken is open. Provided that this has been done often, there should be a recent backup saved just prior to when this issue emerged that can be restored by going to File > Restore a Backup File... in the upper menu at the top of the screen. I am curious: does this behavior continues in the restored file?
 > 
 > I hope to hear back from you soon. 
 > 
 > Thanks,
 > 
 > Quicken Jared

I did try to restore from a previous backup file. I used a backup file from a date when it last worked. However, that did not fix the problem. I did find a work-around to get it to work.

FIX: I had to deactivate all the accounts where I download transactions, then I individually setup those accounts again (basically starting as if from scratch).  From there, I was able to save passwords to the vault and only have to enter the 'master' password to download transactions. It has worked to-date and I have not had any more issues downloading transactions.

Doyle · Answer

having the same issue.  it asks for my password for accounts.  I enter the password and it comes back with a screen asking me to input my password.   ughhh.   it's doing this on all my accounts that have passwords so I can;t update any of them.  HELP!