One credit card account won't allow me to enter ending balance or change beginning balance

CiCi375
CiCi375 Member ✭
edited June 2022 in Errors and Troubleshooting (Windows)
When trying to reconcile my credit cards, most have a pop-up box that allows me to enter ending statement date, charges, payments, ending balance. One does not and I haven't been able to reconcile correctly in several months. Is there a way to add the Reconcile Online Account pop-up box? Thank you!

Best Answer

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Answer ✓
    If you have not already done so, go to the Online Services tab of Account Details.  Is the box for "Reconcile using online balance" checked?  If so, uncheck it and click "OK".  Then you should be able to use the Reconcile-to-Paper Statement feature.  Did this answer your question?
    (QW Premier Subscription: R44.20 on Windows 11)

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Answer ✓
    If you have not already done so, go to the Online Services tab of Account Details.  Is the box for "Reconcile using online balance" checked?  If so, uncheck it and click "OK".  Then you should be able to use the Reconcile-to-Paper Statement feature.  Did this answer your question?
    (QW Premier Subscription: R44.20 on Windows 11)
  • CiCi375
    CiCi375 Member ✭
    Thanks so much for the quick, easy answer! All is now good.
This discussion has been closed.

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