trouble opening usa 2016 deluxe version on my new computer in australia

Can anyone assist me with how to open my quicken 2016 deluxe version, purchased in full in usa, I have moved to Australia and transferred these quicken files to my new computer and they will not open. Keeps asking for same email sign in as original file, I am doing the correct sign in details, the program opens with the files for 2 seconds then goes back to asking for correct sign in details. I am using Windows 11 on laptop. I don't care that the quicken only has USA banks, that's fine, I'm not using it for Australian banks I am wanting to access my existing USA files in Australia. Anyone have any ideas?


  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
    You might need to update it.  If you have an older version, One of the SuperUsers has posted the update patches for older versions (2000 and newer) of Quicken

    I'm staying on Quicken 2013 Premier for Windows.

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Or, more specifically, if you installed Q 2016 (US) from a CD or saved downloaded installation file you also need to download and install a file named Release 19.5 Mondo from
    In 2016 Quicken was split off from Intuit Inc. and a lot of changes, especially URLs and download links had to be changed. For a working Q 2016 you must have the R 19.5 patch level.
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