Community Homepage
Discussions
Categories
Quicken for Mac
Quicken Lifehub
Quicken Mobile
Quicken on the Web
Quicken for Windows
Support
Quicken Classic
Quicken Simplifi
Getting Started
Community Training FAQs
Using and Improving the Community
Connect and Engage
Announcements & Alerts
Announcements
Alerts, Online Banking & Known Product Issues
Product Ideas
Beta
Home
Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Citi - Update Completes, but Nothing Downloads
Love-Li
Anyone else having this issue?
Find more posts tagged with
Accepted answers
Quicken Anja
Hello All,
Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
The issues with Citibank are known issues that have been escalated internally and are being worked on, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to the Community Alerts found
here
and
here
for any and all available information and updates.
We apologize for any inconvenience in the meantime and appreciate your patience! Thank you.
All comments
Quicken Jasmine
Hello
@Love-Li
,
Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue.
Before I can further assist you, I require some more information. What version of Quicken are you running? You can see this by navigating to
Help > About Quicken.
Are you receiving any sort of error codes or messages when running a One Step Update or when updating your individual CitiBank accounts?
Looking forward to hearing your response.
Lali
Periodically my CitiBank will not download and gives one of two messages CC-592 or CC-502. Talked with CityBank support and they advise me they have no idea of what is causing this, or even that it is occurring, or how to fix it. They suggest contacting Quicken support. Looking at what is listed I see this is occurring for others also. Any suggestions?
James Chimera
The inability to download transactions from Citibank (error code CC-502) has been going on for about 2 months. [Removed - Speculation] It is preventing me from seeing a good portion of my financial transactions, making Quicken useless for me. I'll give them a few more days to permanently resolve this issue [Removed - Off Topic]. I can't continue with this huge gap in my financial data.
Quicken Anja
Hello All,
Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
The issues with Citibank are known issues that have been escalated internally and are being worked on, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to the Community Alerts found
here
and
here
for any and all available information and updates.
We apologize for any inconvenience in the meantime and appreciate your patience! Thank you.
Anonimaus
Same issue here. Last valid download was May 19th.
James Chimera
[Removed - Disruptive/Speculation]
James Chimera
Fix the problem! [Edited - Readability]
Quick Links
All Categories
Recent Posts
Activity
Unanswered
Best Of
