Citi - Update Completes, but Nothing Downloads

Love-Li
Love-Li Quicken Windows Subscription Member
edited July 2022 in Errors and Troubleshooting (Windows)
Anyone else having this issue?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    The issues with Citibank are known issues that have been escalated internally and are being worked on, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to the Community Alerts found here and here for any and all available information and updates.

    We apologize for any inconvenience in the meantime and appreciate your patience! Thank you.

    -Quicken Anja
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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Love-Li,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Before I can further assist you, I require some more information. What version of Quicken are you running? You can see this by navigating to Help > About Quicken. Are you receiving any sort of error codes or messages when running a One Step Update or when updating your individual CitiBank accounts?

    Looking forward to hearing your response. 

    -Quicken Jasmine

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  • Lali
    Lali Quicken Windows Subscription Member
    Periodically my CitiBank will not download and gives one of two messages CC-592 or CC-502. Talked with CityBank support and they advise me they have no idea of what is causing this, or even that it is occurring, or how to fix it. They suggest contacting Quicken support. Looking at what is listed I see this is occurring for others also. Any suggestions?
  • James Chimera
    James Chimera Member ✭✭✭
    edited June 2022
    The inability to download transactions from Citibank (error code CC-502) has been going on for about 2 months. [Removed - Speculation] It is preventing me from seeing a good portion of my financial transactions, making Quicken useless for me. I'll give them a few more days to permanently resolve this issue [Removed - Off Topic]. I can't continue with this huge gap in my financial data.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    The issues with Citibank are known issues that have been escalated internally and are being worked on, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to the Community Alerts found here and here for any and all available information and updates.

    We apologize for any inconvenience in the meantime and appreciate your patience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Anonimaus
    Anonimaus Quicken Windows Subscription Member
    Same issue here. Last valid download was May 19th.
  • James Chimera
    James Chimera Member ✭✭✭
    edited June 2022
    [Removed - Disruptive/Speculation]
  • James Chimera
    James Chimera Member ✭✭✭
    edited June 2022
    Fix the problem! [Edited - Readability] 
This discussion has been closed.

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