Sign In Issue: Quicken HB&RP 2018 [problem reinstalling expired subscription version]

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Eng. Reuben E Mboje
Eng. Reuben E Mboje Member ✭✭
edited June 2022 in Signing in, Passwords, and Activation (Windows)
Hi, yestarday I did reinstallation but I can't Sign In and it keeps saying Invalid Credentials. I tried to reset the password and wait for more than six hours but still doesn't work. However I can sign in into my account via web browser. My subscription has expired but I just want to keep entering my transactions manually.

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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited May 2022
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    Please do HELP, About Quicken and tell use the BUILD of the product that you're running and which Q product.
    Also, where are you located?  That could be a factor in your Credentials.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    To reinstall an expired Quicken Subscription (2018-2022) version, you need to "downlevel" the installed software to a version that was available BEFORE your subscription's expiration date. You cannot run with a newer version.
    See this procedure for details. https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has
  • Eng. Reuben E Mboje
    Eng. Reuben E Mboje Member ✭✭
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    Thanks @UKR it works.
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