Downloaded Transactions Description Appear as Apostrophes

Question

At times, approximately 50% of the time, downloaded transaction payees appear as a group of apostrophes (''''''''''''''''''') instead of actual name, e.g. Walmart, Belk, etc. Fortunately, the charge/payment amount downloads appropriately. This happens on all accounts; however, mostly on charge accounts such as Bank of America and Discover. I've  performed file validation on a few occasions to no avail. The validation returns with no errors found most times.

Thanks in advance for your help.

Sherlock · Accepted Answer

I suspect you may have an inappropriate renaming rule: select Tools > Renaming Rules

If you haven't already, you may want to review: https://help.quicken.com/display/WIN/About+the+way+Quicken+suggests+categories+and+payees