How to resolve the inability for the software update to take place upon starting Quicken?

texcarey
texcarey Member ✭✭
The software update downloads but fails to install. Error box says "The update failed to install." Details: "The process cannot access the file 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w4973\base\ScreenShare\Quicken.Screenshare.exe' because it is being used by another process."

Can someone assist with a fix? I have not been able to update since Version R37.67. Thanks.

Best Answer

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Answer ✓
    I suggest you temporarily disable your anti virus or anti malware program when you attempt to update Quicken.

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Answer ✓
    I suggest you temporarily disable your anti virus or anti malware program when you attempt to update Quicken.
  • texcarey
    texcarey Member ✭✭
    Thanks. That worked.
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