Receiving error code CC-501 when attempting to set up new account with NYSDCP.

epsteindm

Receiving error code CC-501 when attempting to set up new account with NYSDCP

Boatnmaniac

Which kind of account are you trying to get set up? 

If it is a retirement or investment account of some sort you will not be able to do that because Direct Connect (DC) is needed for that.  According to the FIDIR list NYSDCP supports only Express Web Connect (EWC), not DC.   It also shows they support Banking accounts downloads but not Investment and Retirement account downloads.  So you are getting this error code which means that Quicken is not finding your account there.:

61209    61209    61209    New York State Deferred Compensati    https://www.nysdcp.com/iApp/tcm/nysdcp/index.jsp    NA    https://www.nysdcp.com/iApp/rsc/login.x    ACTIVE                   BANKING,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

Until and unless they add support for DC (or for EWC+ which is a new method being rolled out on a very limited basis), your options to include your account in Quicken are limited to:

1. Setting up and managing your account as a manual offline account, or
2. If NYSDCP offers manual downloads in QIF, CSV, Excel or OFX formats you can try downloading a program that might be able to convert the file into something that Quicken can import.  One such program is ImportQIF which is freeware and was developed by a long-time Quicken user and active participant in this Community.  I have not used it myself but others have posted here that is works well.  You can read up on it and download it at https://www.quicknperlwiz.com/.
   

Boatnmaniac

Which kind of account are you trying to get set up? 

If it is a retirement or investment account of some sort you will not be able to do that because Direct Connect (DC) is needed for that.  According to the FIDIR list NYSDCP supports only Express Web Connect (EWC), not DC.   It also shows they support Banking accounts downloads but not Investment and Retirement account downloads.  So you are getting this error code which means that Quicken is not finding your account there.:

61209    61209    61209    New York State Deferred Compensati    https://www.nysdcp.com/iApp/tcm/nysdcp/index.jsp    NA    https://www.nysdcp.com/iApp/rsc/login.x    ACTIVE                   BANKING,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

Until and unless they add support for DC (or for EWC+ which is a new method being rolled out on a very limited basis), your options to include your account in Quicken are limited to:

1. Setting up and managing your account as a manual offline account, or
2. If NYSDCP offers manual downloads in QIF, CSV, Excel or OFX formats you can try downloading a program that might be able to convert the file into something that Quicken can import.  One such program is ImportQIF which is freeware and was developed by a long-time Quicken user and active participant in this Community.  I have not used it myself but others have posted here that is works well.  You can read up on it and download it at https://www.quicknperlwiz.com/.
   

epsteindm

Thank you so much for getting back to me and giving a detailed answer to the issue. I can only hope quicken is reading and will do something about this. We have 2 retirement accounts with 2 different retirement groups that data can not be downloaded.

I'll investigate downloading the manual way again, didn't see anything obvious.

Will post a reply if anything works.

Boatnmaniac

Whether NYSDCP starts to support DC or not is not a Quicken decision.  That decision is entirely owned by NYSDCP.  They need to contract with Quicken/Intuit and pay them for it.  They also need to commit the IT resources (financial and people) to implement the necessary system changes.  Financial institutions generally decide what to do or not do with regard to Quicken based upon the financial business case.  If they don't see their customers requesting them to provide the service they cannot make the business case to add that support.  If they get enough requests from customers to add the support then perhaps they will be able to make the business case that will prompt them to add it.  So, I suggest you contact NYSDCP and request that they add support for downloading Investment transactions into Quicken.

Best of wishes for finding an alternative means for downloading and importing into Quicken.