bills never sync anymore

ArtS
ArtS Member ✭✭
Is it possible to get bills to sync for the mobile app. They just sit there for months and nevefr update. Seems like all my accounts update. I tried searching for an answer but found none. Please let me know if there is any support for this bug.

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Have you checked your settings in the Quicken for Windows or Mac desktop program, under the Mobile & Web tab?
    Have you reset your Sync process recently, to make sure that the current cloud sync file is replaced with a fresh complete copy?
    Do note that a full Sync process may take many minutes to complete.

    How to reset Sync to Cloud

    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Now log back into your mobile app
  • ArtS
    ArtS Member ✭✭
    Thanks the reset worked. You forgot one step. After resetting the cloud data, I had to sync first from the laptop before opening the app.
  • ArtS
    ArtS Member ✭✭
    Getting msgs when I sync now that certain transactions have illegal functions. Seems like it is focused on split transactions for my mortgage payment going back two years. I delete and re input with success but when synced it finds a new one. Very, time consuming.
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