bills never sync anymore

ArtS

Is it possible to get bills to sync for the mobile app. They just sit there for months and nevefr update. Seems like all my accounts update. I tried searching for an answer but found none. Please let me know if there is any support for this bug.

UKR

Have you checked your settings in the Quicken for Windows or Mac desktop program, under the Mobile & Web tab?

Have you reset your Sync process recently, to make sure that the current cloud sync file is replaced with a fresh complete copy?
Do note that a full Sync process may take many minutes to complete.

How to reset Sync to Cloud

• Log out of your mobile app, then do this on your desktop / laptop:
• Go to Edit / Preferences / Mobile and Web
• Click the "Reset your cloud data" link and follow the instructions until it is complete.
• Now log back into your mobile app

ArtS

Thanks the reset worked. You forgot one step. After resetting the cloud data, I had to sync first from the laptop before opening the app.

ArtS

Getting msgs when I sync now that certain transactions have illegal functions. Seems like it is focused on split transactions for my mortgage payment going back two years. I delete and re input with success but when synced it finds a new one. Very, time consuming.