Citi card download cc-502

mhmohr Member ✭✭
I have been having a problem for 39 days now
Won’t download


  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited June 2022
    mhmohr said:
    I have been having a problem for 39 days now
    Won’t download
    Hello @mhmohr,  

    I am sorry that you are being affected by this error message. Thank you for speaking with us about this here on the Quicken Community.

    Currently, there is an Open Alert regarding Citibank and Citi cards, and error messages of the kind you describe here. You can view the thread in this link for any additional details or future updates.

    I hope that is helpful, and feel free to reach out with additional questions or concerns. 

    Thank you,

    Quicken Jared 

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Citi Credit Cards only: authorization problems or CC-502

    You may need to allow Quicken access to your Citi account at

  • Sherlock
    Sherlock Member ✭✭✭✭
    We've had no issues importing our transactions using the Direct Connect connection method with Citi Cards.

    I suggest you deactivate the Online Services of all account registers available with Citi Cards and clear the name of the financial institution on the General tab of the Account Details window.  After you have deactivated the Online Services of all the account registers available with Citi Cards and cleared the financial institution name on the General tab of the Account Details window available at Citi Cards, select Tools > Add Account..., search for Citi Cards, select Advanced Options, and choose Direct Connect.  After you authenticate, Quicken should provide a list of the available accounts and allow you to link the account to the appropriate existing registers.

    You may need allow Quicken access to your Citi account at 

    Note: When we change the connection method, the initial import may present duplicate transactions which may be deleted.

This discussion has been closed.