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Disappearing Icons

bc258

the Icons disappear when scrolling over them and after downloading transaction and excepting them the background enlarges to huge letters.

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Quicken Jared

bc258 said:

the Icons disappear when scrolling over them and after downloading transaction and excepting them the background enlarges to huge letters.

Hello @bc258,

I am sorry to hear about this problem with icons disappearing. Thank you for drawing our attention to this here on the Quicken Community.

First, when did this issue begin? We recommend saving backups frequently by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. Provided that this has been done regularly, then you should be able to restore from a recent backup saved just prior to when this issue emerged by going into the same menu and selecting File > Restore a Backup File... I am wondering if this behavior will continue in a restored backup.

Also, where is the current active data file located? You should be able to verify this by going to File > Show this file on my computer in the upper menu at the top of the screen, mentioned earlier. Make sure that this data file is located in your computer, and not on an external drive or cloud-based storage service, as these can locations can cause erratic program behavior, or even data damage.

I am eager to see your replies regarding your results.

Thank you,

Quicken Jared

UKR

If you haven't rebooted Windows since the installation of the latest Quicken update, please do that first and try Quicken again.

Font size problems? Display issues? (Windows)

If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
Users of other Quicken versions please try the following:

Close Quicken !!! (This process won't work while Quicken is running!)
Check the Compatibility tab settings in your Quicken Desktop program icon:
In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
or
Go to the traditional Windows Desktop and right-click the Quicken program icon.
or
Use Windows File Explorer, navigate to C:\Program Files (x86)\Quicken\ and right-click qw.exe
Now click Properties.
Select the Compatibility tab.
Uncheck all settings.
Windows 7, 8.1: Check "Disable display scaling on high DPI settings".
Windows 10, 11: Click "Change high DPI settings". Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application" (also try the other available options repeating the entire procedure!). Click OK.
Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
Click the "Change settings for all users" button.
Click Apply and exit.
Reboot Windows.
Now start Quicken and see if that makes a difference.

Some additional tuning suggestions:

Try this workaround for 4k monitors
https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors

Unless absolutely required, try not to use "View / Use large fonts"

Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.

Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard

If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level, but try not to exceed 125%

bc258

This has been going on for maybe 6 months now, Quicken R41.19 starter edition Build 27.1.41.19 on Windows 11 Enterprise

bc258

I have my scaling at 125 for display but has been that way even before this started

[Deleted User]

@bc258 - have you seen this? It has some useful tips that could improve Quicken performance -

https://community.quicken.com/discussion/7915476/faq-are-there-any-windows-settings-that-can-improve-quicken-s-performance

I find that setting the Quicken program/app to "High Performance" makes a big difference on my laptop.

bc258

I tried this and still having the same problem
Thanks tho

bc258

Only happens on the bill and income and home dashboard the top of Payees will disappear.

bc258

Also after paying a bill the screen will show huge text "due in 30 days " or some other text and all the rest of bills disappear

UKR

If you haven't done so already, please try the following actions:

Download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
Reboot Windows.
Validate and Supervalidate your Quicken data file.

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Supervalidate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

bc258

did not help

bc258

my patch is at the Release R42.8. The thing about it is that it only does it on the bill and Income..