Old Missouri Bank - Haven't been able to download transactions, getting CC-502

JMHaro
JMHaro Member ✭✭
My transactions stopped downloading for over a week. I know the bank was going through a user web site upgrade, so I wasn't sure if that was affecting the downloads. I tried deactivating the associated bank accounts and tried re-activating them but each time it tries it returns a "Oops. There was a connection problem. CC-502". So I have not been able to reset it back up yet.

The bank is: Old Missouri Bank
Quicken Version: R41.10
Quicken Build: 27.1.41.10
Running on Windows 10 Pro

Best Answer

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Answer ✓
    I suggest you create a new Quicken file (File > New Quicken File).  Name it TEST (or something unique).  Do Add Account and see if you can setup and connect with your bank in this file.
    If you can, then it indicates that perhaps there is something wrong with the set up in your main data file and we can then look into what can be done to maybe fix it.
    If you cannot, then it indicates that you will likely need to contact Quicken Support to address the problem because it will not be something you can fix.

    (Quicken Classic Premier Subscription: R54.16 on Windows 11)

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    There are 2 different Old Missouri Bank setup links when doing Add Account or Set Up Now.  Which one did you try to set up with?  Did you try setting up with the other one?

    (Quicken Classic Premier Subscription: R54.16 on Windows 11)

  • JMHaro
    JMHaro Member ✭✭
    How do I change it. Even though I deactivated the one I had, when I select to activate it, it retains the original one that had been working before.
  • JMHaro
    JMHaro Member ✭✭
    edited June 2022
    I tried the Add Account (hoping that would still allow to connect to my existing accounts). The springfield did get a little further and prompted me 'twice' for a passcode which I entered both times as I received them, but then I got the Sorry message below.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Answer ✓
    I suggest you create a new Quicken file (File > New Quicken File).  Name it TEST (or something unique).  Do Add Account and see if you can setup and connect with your bank in this file.
    If you can, then it indicates that perhaps there is something wrong with the set up in your main data file and we can then look into what can be done to maybe fix it.
    If you cannot, then it indicates that you will likely need to contact Quicken Support to address the problem because it will not be something you can fix.

    (Quicken Classic Premier Subscription: R54.16 on Windows 11)

  • JMHaro
    JMHaro Member ✭✭
    Thank you, I tried your suggestion and found from a new quicken file, I got the same results. It recognizes me enough to prompt me for receiving a security code from the bank at my correct identified phone number, but then it still fails giving me that same error. So I will contact Quicken Support.
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