Quicken Home Business and Rental Property - R41.10 - 27.1.41.10 Windows 11 Home

Question

Credit Card Balance Problem:  
 Downloaded Credit card payment transactions are actually increasing the credit card balance not reducing it even though they have been entered correctly.  (I've been using Quicken for at least 10 years).  I cannot reconcile my credit card balances because of this problem and I'd appreciate your help to fix it.  Thank you!   Sandra
 06/26/22 - 12:33 pm

skb2022 · Answer

PS:  Thanks and no the bank name is not Truist but I will check the negative balance situation.

skb2022 · Answer

Hi Jared, USAA is my only bank.  The checking, cash and other asset balances are calculating correctly and only the two credit card accounts have the problem.  A charge decreases the balance and payment increases the balance due.   Strange Quicken has never had this problem before.   I'll call USAA tomorrow to see if any of their other customers are experiencing similar problems.

Tom Young · Answer

Name of financial institution?  There seem to have been quite a few post about Truist credit cards exhibiting this behavior.Just to cover the obvious, this isn't a situation where a refund or double payment on the card turned the balance from a "you owe" situation to a "you're owed" situation?  If the balance is negative and in red then you owe, if the balance is positive and black then you're owed.  In this situation a payment will increase the balance shown.