Not all Bank Of America transactions are downloading (mostly transfers between accounts) [edited]

rhondaknoche

I have several accounts @ Bank Of America. All transactions are downloading EXCEPT transfers between my accounts. Also, not showing up on Reports. Help me, Rhonda

Jim_Harman

I edited the title to make the issue clearer.

rhondaknoche

I see no answer other than “editing the title” comment. Was there an answer left?

[Deleted User]

@rhondaknoche - what types of transfers are these, and how were they made?  Did you get any confirmation that the transfers were completed?

Rocket J Squirrel

We generally recommend entering transactions manually before downloading. Then Quicken can match the downloaded data to the hand-entered data and things go smoothly.

If you are downloading without having pre-entered the data, Quicken can only attempt to detect transfers if the user preference for that is set properly, like this:

rhondaknoche

Thanks for responding but why on earth would I enter transactions manually? Thanks the entire advantage to having auto downloads, to save a ton of time & more error doing manually. I appreciate the screen shot showing the preferences &, hopefully, can set up detection automatically there.

UKR

Transaction download problems with matching and adding new transactions correctly

First please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings for the detection and processing of transfer transactions can be found in Edit / Preferences / Transfer detection.

 

Are you automatically accepting downloaded transactions into your registers?

If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.

You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Click on and review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS 070319 STARBU" or to assign a category) before you click to accept each transaction.

Any changes you make to downloaded Payee Names are remembered in Renaming Rules.

Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.

Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.
Paper checks you write should be recorded in Quicken as you write the check (and BEFORE you download transactions which might contain the cleared check). That gives you a register transaction with correct check number, payee name and category. No matter what information is downloaded from the bank, you already have a correct register transaction which the downloaded data cannot mess up.

 

In case you have issues with transfer transactions not being generated correctly:

For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date. Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.

 

Where are the "Auto-accept downloaded transaction" settings?

There are two places where this is controlled in Quicken for Windows:
 - Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
 - For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.

rhondaknoche

Much, much easier answer found is not to have Quicken do the download (they’ve severed from Intuit, I understand). Instead of auto download from Quicken (which worked perfectly for years between Quicken & BofA), select Web Connect to download & that puts the heavy lifting on the BofA side, not Quicken. On the BofA side, you can set descriptions of the transactions once & done forever.