Account Reconciliation Problems

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JAS2
JAS2 Member
Without any explanation, my Quicken account stopped reconciling to my online bank balance properly. Quicken seems to be pulling the "current" balance from my account, which includes transactions that my bank says are still "pending" and subject to change. But Quicken is not downloading those pending transactions. So it's showing a variance between my balance in Quicken versus my bank's ending balance. If I manually enter the pending transactions into Quicken and "force" Quicken to reconcile with $0 variance, I wind up with downstream issues. When my bank changes the status of those transactions from pending to cleared, Quicken downloads those transactions, which results in a new variance. This is all happening "out of the blue." I can't figure out why or how to remedy. I appreciate any ideas and suggestions. Thank you!

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  • Sherlock
    Sherlock Member ✭✭✭✭
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    As the Online Balance Quicken obtains from the financial institution is unreliable, I suggest reconciling using a statement: open the register, press Ctrl + Shift + E, select the Online Services tab, uncheck Reconcile using online balance, select OK, and press Ctrl + R
  • mark320
    mark320 Member ✭✭✭
    edited July 2022
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    Reconcile using online balance appears to be broken.

    When Reconcile using online balance is selected and there are cleared or uncleared items present, the message displayed is "There are no uncleared items to reconcile." No cleared items are set to Reconciled, even though there should have been.

    The workaround is to disable the setting to use online balance to reconcile and treat the reconciliation as if it were from a paper statement, then manually reconcile.

    Ver R42.8
    Build 27.1.42.8
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