"Invalid Credentials" - domestic user in US

Bob@34

Issue since perhaps Saturday (July 2nd). Start Quicken and it prompts me to enter my credentials (email address is already there). Enter my password and am told that these are not my correct credentials. Ask for help and get a text to my phone with a six-digit access code. Enter this and create a new password. Prompted again to enter my password and get the same damn message advising me that I'm using incorrect credentials. I am unable to download any transactions because of this.

Quicken Jared

Bob@34 said:

Issue since perhaps Saturday (July 2nd). Start Quicken and it prompts me to enter my credentials (email address is already there). Enter my password and am told that these are not my correct credentials. Ask for help and get a text to my phone with a six-digit access code. Enter this and create a new password. Prompted again to enter my password and get the same damn message advising me that I'm using incorrect credentials. I am unable to download any transactions because of this.

Hello @Bob@34, 

I am sorry to hear about this problem with sign-in loops. Thank you for looking to the Quicken Community for assistance.

First, verify you are using the correct password using these steps:

1. Type your password into a text application, such as Notepad, WordPad, or other text/word application. Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

You can read more about any further issues with the six-digit verification code in the Support Article linked here. Also, have you made use of the steps listed in this article?

I look forward to hearing about your results, once these have been attempted. 

Thanks,

Quicken Jared