nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

transactions disappear

llearst

Quicken 2022 on a Windows laptop. File is saved on hard drive, and is backed up to the cloud several times a week. Reconciled transactions go missing frequently - at least 1x weekly. Any idea what's causing this? It's only detected when reconciling the account and there's an imbalance that equals the amount of the prevously reconciled transaction(s).

Find more posts tagged with

Accepted answers

All comments

Chris_QPW

Are you using Sync to Mobile/Web?

llearst

Web. I do not use Mobile.

llearst

Well - let me re-answer, as I'd not even heard of mobile/web until you mentioned it. I download from my bank; I save to my hard drive and backup to the cloud.

Not sure how mobile/web would figure into that.

Chris_QPW

I wasn't talking about downloading transactions, I was talking about this preference:

Image: https://us.v-cdn.net/6031128/uploads/editor/6m/61e4745zopyl.jpg

This "syncing" has been implicated in some people's problems with transactions going missing/changed, and that is why I asked.

This "sync" is between the Quicken data file and the Quicken Cloud dataset. The Quicken Cloud dataset is where Quicken Web and Quicken Mobile look for/store their data (They are the "GUIs" for it).

Sherlock

llearst said:

Well - let me re-answer, as I'd not even heard of mobile/web until you mentioned it. I download from my bank; I save to my hard drive and backup to the cloud.

Not sure how mobile/web would figure into that.

How are performing the backup to the cloud ?

llearst

> @Chris_QPW said:
> I wasn't talking about downloading transactions, I was talking about this preference:
>
>
>
> This "syncing" has been implicated in some people's problems with transactions going missing/changed, and that is why I asked.
>
> This "sync" is between the Quicken data file and the Quicken Cloud dataset. The Quicken Cloud dataset is where Quicken Web and Quicken Mobile look for/store their data (They are the "GUIs" for it).

Okay - I can try turning that off. It's not a setting I've ever altered, so it's been defaulted to "on".

llearst

> @Sherlock said:
> How are performing the backup to the cloud ?

It backs up to Dropbox

Sherlock

llearst said:

> @Sherlock said:
> How are performing the backup to the cloud ?

It backs up to Dropbox

If you aren't already, I suggest you access the Quicken file in a folder on an internal drive and not allow other programs to access the Quicken file at the same time (for example, Dropbox).