Help with One Step Update - BECU - Boeing Employees Credit Union

CherylOlise

Not working

CherylOlise

Pls have someone call me
[PERSONAL DATA]

NotACPA

In what way?  Any error codes or messages?

And, what Q product are you running, and what BUILD of that product?  Also, what's  your
"Membership valid thru date"? Find this info at HELP, About  Quicken.

NotACPA

No one is going to call ... it just doesn't work that way.

You can either post messages/replies here ... or click HELP,  Contact Support, Contact Quicken Support for more assistance.

Sherlock

Please provide the version of Quicken being used: select Help > About Quicken

Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab

Please provide as much detail as you can without exposing any personal data.  This is a public forum.

If you're using a recent subscription release, you may contact Quicken Support by selecting Help > Contact Support > Contact Quicken Support

Ps56k2

CherylOlise said: Not working

so.... what is not working -
we are not looking over your shoulder, and we have no idea what you are talking about.

AND - this is just a peer level PUBLIC customer discussion forum - (don't leave personal info)
no one will call you - we can help.... but you have to help us understand -

If you need it - you can always take the path for Quicken Support - by calling or chat -

CherylOlise

In the subject line I wrote, One step update, that is not working. Has not pulled forth update since 6/24! My bank is Boeing Employees Credit Union. I received a note from Quicken to load the latest version and so I updated that just now. But, the Tool, one step update still did not take effect.

Sherlock

CherylOlise said:

In the subject line I wrote, One step update, that is not working. Has not pulled forth update since 6/24! My bank is Boeing Employees Credit Union. I received a note from Quicken to load the latest version and so I updated that just now. But, the Tool, one step update still did not take effect.

If you haven't already, you may want to review: NEW! Boeing Employees Credit Union OL-294-A 07/05/22

There is also a long thread of other users venting at: BECU OL-294-A error

Ps56k2

CherylOlise said: My bank is Boeing Employees Credit Union.

hi - since there is already a ton of discussion concerning BECU -

1 - Have you setup BECU as a new Account in Quicken... or are you stuck at that point ?
2 - Have you setup the account, but the One Step Update fails.... How... with the OL-294 Error ?

Are you getting the OL-294 error or something else with the Quicken One Step Update ?

Instead of having another thread to follow, I will suggest this entry get merged with the other BECU existing topics -

jimmbo2001

I have the same issue for the last week and a half. I have 5 BECU accounts that used to update correctly. Within the last week and a half, I get OL-294-A. I contacted BECU and they said it's not them, its Quicken.

Sherlock

jimmbo2001 said:

I have the same issue for the last week and a half. I have 5 BECU accounts that used to update correctly. Within the last week and a half, I get OL-294-A. I contacted BECU and they said it's not them, its Quicken.

If that's what they said, the persons you contacted are either ignorant or lying.

marketingeek

have the same problem and I just tried again and it is still the same status. Not fixed.

marketingeek

sherlock you are the one that is wrong. I spoke directly to Quicken support and they told me that it is a quicken problem and quicken is working on this problem.

Planethill

Then why did BECU "directly" say this?  I don't think its Quickens IT department working on their "outage".



This doesn't work BTW.