Quicken randomly removes/duplicates checking transactions?

Joe Editor

Hi, lately--the past year, maybe?--Quicken has been randomly removing transactions from my checking register. For instance, I was in the register two days ago and a recurring transaction for $119.05 to vendor ABC was there. Today I went into my register and I noticed my register balance didn't match the statement balance and was off by exactly 119.05, and I had to re-enter it. This seems to happen a lot with other recurring transactions. Quicken even randomly duplicates transactions in the register.nHas anyone else experienced this? Is there a bug somewhere? Help!

UKR

Transaction download problems with matching and adding new transactions correctly

First please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings for the detection and processing of transfer transactions can be found in Edit / Preferences / Transfer detection.

 

Are you automatically accepting downloaded transactions into your registers?

If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.

You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Click on and review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS 070319 STARBU" or to assign a category) before you click to accept each transaction.

Any changes you make to downloaded Payee Names are remembered in Renaming Rules.

Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.

Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.
Paper checks you write should be recorded in Quicken as you write the check (and BEFORE you download transactions which might contain the cleared check). That gives you a register transaction with correct check number, payee name and category. No matter what information is downloaded from the bank, you already have a correct register transaction which the downloaded data cannot mess up.

 

In case you have issues with transfer transactions not being generated correctly:

For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date. Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.

 

Where are the "Auto-accept downloaded transaction" settings?

There are two places where this is controlled in Quicken for Windows:
 - Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
 - For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.

Joe Editor

Hi, UKR, thank you for your response. I probably wasn't clear in my initial draft. This issue seems to happen mostly with previously entered and accurately reconciled transactions. In my example, the transaction Quicken deleted was from back in March. It was there in previous reconciliations, but for whatever reason, it was missing in my latest reconciliation. You are right when it comes to future transactions--I probably have payments scheduled for the same vendor but in slightly different versions of the vendor name. It even happened today---a previously cleared and reconciled transaction for $600 from April was missing today, and I had to re-enter it to balance the register with the bank records. It's crazy!

Chris_QPW

Are you using Sync to Mobile/Web?

If you are, you might want to try turning it off for a while and see if it is the cause of the problems.

Joe Editor

I am using sync. I'll give it a try and see what happens. Thanks, Chris!