Liberty First CU Nebraska

nuford

Liberty First did a make over on their website and now trying to update my accounts the server says its having trouble connecting to the financial institution

Quicken Anja

Hello @nuford,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Aside from the error message you are receiving, does there also happen to be any specific error code associated with the message that you could provide us with here, please? It may be helpful to provide a screenshot as well. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

UKR

Have you tried this yet?

If your bank recently changed their website or password requirements please read and follow instructions here:
Quicken Uses Incorrect URL for Online Banking

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

• It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
• The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
• If they didn't do that, complain to your bank's or biller's upper level management.
• Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

nuford

Here is the error message. The web address didn't change.

Quicken Jared

nuford said:

Here is the error message. The web address didn't change.

Hello @nuford, 

Thank you for getting back to us with that helpful screenshot, and for updating us further about what is happening. I do apologize that you are being affected by this error message.

I was able to confirm that there seems to be an issue with connectivity, as well. It would benefit us greatly if you and any other users affected by this issue could submit program log files by navigating to Help > Report a problem... in the upper menu at the top of the screen. You will also be prompted to submit any available screenshots of the issue as well as a brief description. Keep in mind that these logs will be utilized purely for investigative purposes, and no responses will be provided via this submission.

We cannot provide an ETA on a resolution, and we apologize for any inconvenience this causes.

Thank you for your patience. 

Regards,

Quicken Jared