Online Billers keep being reported Account is locked

Skeeter Jones
Skeeter Jones Member ✭
edited September 2022 in Paying Bills, Online Billers & Reminders (Windows)
I have 4 bills that keep reporting Account is locked yet there are no issues when I log into any of those accounts. This is an ongoing issue.
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Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    What are the biller names?
    Do these billers require 2FA extra security prompts to be sent to your smartphone or email address?
  • Skeeter Jones
    Skeeter Jones Member ✭
    Yes I believe they do.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    From the Bills, Income & Transfers view try this, please:
    Click the gear icon in the upper right corner of the view
    Click Review and Repair / Review and Repair Online Billers.
  • Dazza
    Dazza Member ✭✭✭
    I’m having the same problem but with my Sprint account. 
  • UKR
    UKR SuperUser ✭✭✭✭✭
    If Review and Repair Online Billers does not appear to solve the problem, please contact  Quicken Support on the phone during posted hours of operation and report the issue.
    BTW, have you tried turning off 2FA at the biller's website, as a temporary bypass?
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