Reconcile trying to match to balance that includes pending transactions

dawn95791
dawn95791 Quicken Windows Other Member
edited August 2022 in Errors and Troubleshooting (Windows)
I am currently using Quicken Starter Edition for my PC. When I first go into the program it automatically downloads my transactions from the bank to reconcile. Recently, it has started using my online balance that includes Pending transactions instead of only what has posted at the bank. I don't understand why it is doing this. What if you have a pending transaction that changes amounts once it posts? Then you have reconciled it for the wrong amount.
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  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    As the Online Balance Quicken obtains from the financial institution is unreliable, I suggest reconciling using a statement: open the register, press Ctrl + Shift + E, select the Online Services tab, uncheck Reconcile using online balance, select OK, and press Ctrl + R
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