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R42.21 - Amex OL-294-A error.

Micky1701

Quicken updated my version this morning to R42.21 and now my AMEX updates are failing. Can anyone else verify this version and issues?

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Bill Byrnes

I just starting having the problem this morning.

retird

Looks like they are.....

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are experiencing this issue.

We do now have an Active Alert regarding online banking errors with American Express more specifically users receiving an OL-294-A error message.

You may follow this link in order to access the Alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do sincerely apologize for any inconvenience in the meantime.

Chinavat

I've been having the same issue for the past 2 days. I just saw a post that Quicken states that they have noticed an issue and are working internally to fix it.

Frankx

HI @tkbitterman

You are not alone. Please see the Notice at this LINK for more information. And I suggest that you bookmark it so that you are updated about Quicken Support's progress on this problem.

Let me know if you have any followups.

Frankx

All comments

Micky1701

Received the same Bob and now my Amex updates are failing. OL-294-A error. I did go to Help, release notes for this version and there was an option to upgrade to the latest version there (although I was at the latest version?). Downloaded and installed, but still receiving AMEX errors on update accounts - maybe AMEX has an issue - will wait a bit and try again.

Micky1701

Hoping I am not going down a rabbit hole :)

Micky1701

Amex error when updating accounts OL-294-A error.

Bob.

Hi Micky1701.

Amex issues started yesterday for me so I think a totally separate issue and did not mention it here. Started while I was on 42.19.

I DID check for an update after the 42.21, but let me check again....

Nope, latest version.

retird

It's no shown on the Mondo Update site as available either... nor what the update is all about... sad

GreensboroAlan

Quicken just installed its latest Program Update (Windows 10).

I then did our normal One-Step Update and all accounts worked fine, except for Amex (OL-294-A).

Never had a problem with Amex before.

We have not changed any passwords.

Is this a new problem associated with today's Quicken Program Update?

Thanks,

Alan

haigd

Same here, started after update this morning

Don Awalt

It's had OL-294-A errors for the last 2 hours. I can log in to the web site. Maybe the connection is down between Quicken and Amex?

frekwentflier

I'm getting the same thing on all of my Amex accounts.

[Deleted User]

The OL-294-A error started yesterday. It looks like American Express had just made some major changes to their website. I have a strong feeling that this issue is a part of those updates. Things may be still "in progress". I would suggest not doing anything and just wait it out, for now.

[Deleted User]

The OL-294-A error started yesterday. So it has nothing to do with the program update. It looks like American Express had just made some major changes to their website. I have a strong feeling that this issue is a part of those updates. Things may be still "in progress". I would suggest not doing anything and just wait it out, for now.

GreensboroAlan

Thanks, Damian, will do!

Ed V

Same Issue, started today for me.

Jeffrey Thielen

Same issue

retird

I NEVER EVER install ANY NEW UPDATE when it first hits...

[Deleted User]

@retird - I don't this this OL-294-A error with American Express has anything to do with the Quicken update this morning.

EllisGJ

Also experiencing OL-294-A error with American Express this morning.

bmciance

I am on 42.19 and I have been getting the Amex error since last night.

Bill44

Also experiencing OL-294-A error with American Express this morning.

retird

This Critical Update Popup says, in part, that my Bank or Brokerage Account will no longer download. My Accounts (Schwab) work perfectly so why this update is Critical is beyond me..

John Willis

Anyone else having issues connecting to American Express

Bill Byrnes

Just started getting an OL-294-A error for my American Express account this morning. Is anyone else seeing this error?

Thanks,

Bill Byrnes

Bill Byrnes

I just starting having the problem this morning.

Steebie

I think it has to do with the new Quicken update where "pending" charges can be added to you downloads for all credit cards and checking

retird

Looks like they are.....

Robert Justl

Yes. I verified my password, tried to reset the account in Quicken, and went to the American Express website to manually download activity. But the problem persists.

retird

YEP....

Jeffrey Thielen

I have the same issue.

Rollie

I also experiencing the OL-294-A error for American Express after installing the update