HTTP-503 Error AMEX

nothingclever

Getting it starting this morning, tried to re-connect my account without any luck.

Lysander Spooner

Starting today, August 1, I get an error when trying to connect to American Express.
I was using Direct Connect.
I disconnected and try to re-connect but that does not work.


HTTP 503

NOTE: Telephone support has been able to duplicate the issue and elevated it.

Propinquity

I'm getting it too. It downloaded on 7/30 fine. 7/31 no.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Benz44

Same issue here. Error 503 on all my Amex accounts.

Quicken Jasmine

Hello All, 

Thank you for joining this thread to share that you are experiencing this issue. 

We do now have an Active Alert regarding online banking errors with American Express. You may follow this link in order to access the Alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

We do sincerely apologize for any inconvenience in the meantime. 

MartinSc

I am having the same issue from 8/1 morning, and still not resolved as of the time of this comment. Also a note, the error code I am getting on my American Express accounts is HTTP-503, which is the same as mentioned in the comments above, but different from the one mentioned in the alert (https://community.quicken.com/discussion/7917086/new-8-1-22-american-express-ol-294-a/p1?new=1).

For reference, I am using Quicken Mac subscription version with latest update.

Propinquity

Jasmine, we all are reporting having Error 503. The link you sent to the Amex alert is saying FDP-105. So this won't help any of us.

Lysander Spooner

I get Error HTTP 503, not FDP-105. Ongoing 8/2/2022.

Matt Comer

Same - I am receiving HTTP 503 and NOT FDP-105. (Quicken Mac)

katsrgreat1

I get the same error, I run the update a second time and it usually works and I can balance the account.

S. Wood

I'm getting the 503 error as well. I've been with Quicken for over 20 years and I've never had as many problems as I've had in the last month. Super frustrating!

Benz44

503 error here as well for all Amex accounts.

AZCoder1959

Same for me. Began on August 1st. @Quicken Sarah, any thoughts?

Propinquity

Hi, Everybody. Just got off the phone (10:20 am ET) with Quicken and the tech support guy says regardless of that FDP-105 alert, they are well-aware of the 503 error. I told him that a bunch of us on Quicken community forum are complaining about it, not just me. And he said he'd "push" that info up the food chain. I guess all we can do now is be patient.

chucksav

Haven't been able to connect since yesterday. 8/1/22. I saw the announcement by Jasmine and just wanted to note that I am getting a different error code than the one noted in the announcement.

jacobs

AZCoder1959 said:

@Quicken Sarah, any thoughts?

@AZCoder1959 Just FYI, Sarah left last year and is no longer with Quicken.

HPeet

Also getting the same HTTP-503 Download Error from American Express starting on 7/29/22. Also, have been kicked off of Chase Direct Connect. Grr.

muddywater

As of 8/1 getting same HTTP-503 error on all Amex accounts

Lysander Spooner

Do we know if this is a Quicken problem or AMEX issue?

Philip Wu

Might as well pile on: Same http-503 error code x 2 days now.

KGB

Me as well, but at least it's been acknowledged by Quicken. See Quicken Jasmine's post above.

iklett

I'll add that I am having the exact same problem with Quickbooks as that described here with Quicken... this started AFAIK Monday morning 1 Aug... with both products... I know Quickbooks is another thing at this point but this does seem to point to Amex.

retird

iklett said:

I'll add that I am having the exact same problem with Quickbooks as that described here with Quicken... this started AFAIK Monday morning 1 Aug... with both products... I know Quickbooks is another thing at this point but this does seem to point to Amex.

Or it could point to Intuit as all EWC data flows thru Intuit servers to Quicken... same blame game existed during the Schwab mess... 

AZCoder1959

jacobs said:

AZCoder1959 said:

@Quicken Sarah, any thoughts?

@AZCoder1959 Just FYI, Sarah left last year and is no longer with Quicken.

Thanks. 

My apologies to @Quicken Jasmine, I didn't see your post before I replied.

Lysander Spooner

FIXED! I was able to reconnect to AMEX today August 3, 2022. I was able to set up Direct Connect and download transactions.

Thanks for fixing this.

Jon

After a few days of 503 errors, I successfully connected this evening as well.

jfclague

Working again as of this morning.

AZCoder1959

Confirming it's working this morning. Yay.

Propinquity

Yes, mine works as well!