Repeating Online payments

mitchell69

When Citizens Bank discontinued direct connect, Quicken is still trying to to send repeating online payments. Since you can no longer pay from quicken, there is no way for the repeating transactions to be made. I can't delete these payment from bill manager. Please advise

Frankx

Hi @mitchell69

Just to clarify - when you say "I can't delete these payment from bill manager"  Do you mean the "Bill & Income Reminders" window, or some other window?  "Bill Manager" is the third-party bill payment feature that Quicken facilitates which makes payments on behalf of users.  You would not use Bill Manager, if you were paying bills through your bank using Direct Connect.

Get back to me and we'll go from there.

Frankx

mitchell69

Bill & Income Reminder window>Repeating Online tab. Quicken can no longer pay bills through Citizens Bank. Prior to them discontinuing this feature, any edits, cancel payments were sent to the bank. Since the bank no longer transacts these items, they are stuck in this window because it needs an internet connection to delete them from the bank. I just want to delete these instructions from Quicken. The Citizens Bank account in Quicken has been deactivated. I download and import transactions through Web Connets.

Frankx

Hi again @mitchell69,

I suggest that you take the following steps:

1) Click on the "Bill & Income Reminders" Tab then select "Stack View";
2) Go to the little "Gear" Icon on the far right and click it;
3) Next select "Manage Online Billers"  - (see attached Snip);
4) From the next screen - the "Manage Online Billers" screen, for each biller, in the "Actions" column you should select the "Down Arrow" and then hit "Remove" for each "Biller".


Let me know how that goes.

Frankx

mitchell69

Could not find Bill & Income Reminders tab. Is that the same as Manage Bills and Income Reminders under the Tools tab? Didn't see snip

UKR

mitchell69 said:

Could not find Bill & Income Reminders tab. Is that the same as Manage Bills and Income Reminders under the Tools tab? Didn't see snip

Let me reword @Frankx 's response above:

1) Click on the "Bills & Income Reminders" Tab then select "Stack View"; select the Bills view (or the combined Bills, Income & Transfers view)
2) Go to the little "Gear" Icon on the far right and click it;
3) Next select "Manage Online Billers"  - (see attached Snip snapshot image);
4) From the next screen - the "Manage Online Billers" screen, for each biller, in the "Actions" column you should select the "▾ (Down Arrow)" and then hit "Remove" for each "Biller".

mitchell69

The three Rept-Cancel billers that are in the Repearting Online tab in the Bill and Income Reminders page that need to be deleted do not show on the Manage Online Billers screen. From my experience, those items can only be removed once Citizens Bank accepts the info from Quicken. Since Citizens no longer accepts that info, it appears that those billers will continue to stay stuck in Quicken. Please advise.