Chase data missing

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Robert Carvin
Robert Carvin Member ✭✭
edited September 2022 in Registers & Transactions (Windows)
Virtually all my data for my Chase Bonvoy card is missing. All that is shown is one reconciled transaction dated 4/15/22. I think I saw a message from Quicken in the last few weeks that warned that there would be changes for downloading Chase data. Has this been implemented? What do I have to do to recover my data?

Thanks,
Bob
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  • splasher
    splasher SuperUser ✭✭✭✭✭
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    Are you sure that Quicken didn't create a new account in Q and that the original account isn't still in Quicken?

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Robert Carvin
    Robert Carvin Member ✭✭
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    Q? What's that? I checked hidden accounts and it is not hidden.
  • splasher
    splasher SuperUser ✭✭✭✭✭
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    Q = Quicken, I didn't feel like typing it out completely.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Robert Carvin
    Robert Carvin Member ✭✭
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    I closed and then reopened Quicken, and all the missing transactions appeared. Case closed, but I am still puzzled as to why it happened in the first place.
  • splasher
    splasher SuperUser ✭✭✭✭✭
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    Maybe you had a filter set at the top of the register to only show Cleared transactions and the new one was the only one in that status.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

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