Chase data missing

Robert Carvin
Robert Carvin Member ✭✭
Virtually all my data for my Chase Bonvoy card is missing. All that is shown is one reconciled transaction dated 4/15/22. I think I saw a message from Quicken in the last few weeks that warned that there would be changes for downloading Chase data. Has this been implemented? What do I have to do to recover my data?

Thanks,
Bob
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Comments

  • splasher
    splasher SuperUser ✭✭✭✭✭
    Are you sure that Quicken didn't create a new account in Q and that the original account isn't still in Quicken?
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Robert Carvin
    Robert Carvin Member ✭✭
    Q? What's that? I checked hidden accounts and it is not hidden.
  • splasher
    splasher SuperUser ✭✭✭✭✭
    Q = Quicken, I didn't feel like typing it out completely.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Robert Carvin
    Robert Carvin Member ✭✭
    I closed and then reopened Quicken, and all the missing transactions appeared. Case closed, but I am still puzzled as to why it happened in the first place.
  • splasher
    splasher SuperUser ✭✭✭✭✭
    Maybe you had a filter set at the top of the register to only show Cleared transactions and the new one was the only one in that status.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
This discussion has been closed.