Did the new arrangement with Chase eliminate Quick Pay?

I got an email notice that I could initiate the new Chase arrangement. It was not clear how I was to do that, so I called support. They said deactivate the accounts and then reactivate. I did that and now there is no Quick Pay option. The tech I spoke with did not seem very sure of what the situation with Chase was, so I am asking here. 

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @[email protected]

    To answer your question - yes, the change in connection methods did eliminate your ability to use Chase as your bill payment facility.  That feature was a function of the direct connect method and is not available through the new Express Web Connect+ method that Chase will use going forward.

    You now have the option of using another bank account that still connects via direct connect, or using Quicken's bill payment functionality - Quicken Bill Manager.

    Let me know if you have any follow-up questions.

    Frankx

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  • Dennis6@
    [email protected] Member ✭✭✭
    Thanks, but I was probably not clear on the issue: I am not using Chase as a bank to pay my bills from. I continue to use the same bank (credit union) I have always used with Bill Manager, and which supports other Quick Pay transactions. I am trying to pay a Chase Visa credit card bill and that no longer appears to allow Quick Pay as an option.
  • jtkqboston
    jtkqboston Member ✭✭
    Same question here: how do I use Quicken's QuickPay to pay my Chase credit card bill, now that I've converted my account over to the new system?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    From what I understand bill presentment and payment using Quicken Bill Manager hasn't been working for a very long time.  Much longer than when this transition of connection type at Chase started.

    As such, I don't think anyone knows when it will be fixed.
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  • Dennis6@
    [email protected] Member ✭✭✭
    Yes, Bill Manager has had problems from the beginning. I have contacted Quicken support on this numerous times and also discussed some of the problems I have had with this community. On two occasions a Quicken tech responded to my community comment, which I was hoping would happen here. I have had problems with ADT and State Farm as well as Chase (which, sometimes, did work with Quick Pay before the latest change). I have also found several of my billers in the list of Quick Pay participants but discovered they do not really work. My most recent experience with Chase was that I used Quick Pay about a week before Quicken said to stop because they were updating their connection with Chase (they never mentioned Quick Pay would no longer work). Chase did not get the payment even though Quick Pay told me it worked, so I paid Chase another way. Then, later, the Quick Pay payment did go through, so I then had a credit balance. Then I noticed that Bill Manager does not recognize credit balances and shows them as amounts due. I did call support about that, and they went online and looked at it but had no answer. My current thinking is that Bill Manager has potentially better user friendliness than the old Bill Pay system and if Quick Pay would work well and had better coverage of billers, it would be good. Unfortunately, at the moment, I miss the dependability and consistency of the old system. I also miss Repeating Online Payments, which it appears nobody knows when/ if that will return. My reason for using the Quicken system is that I like doing everything in one place and the integration with all my record keeping that gives me. However, I have had enough problems with Bill Manager that I am considering other alternatives (which I would rather not do but Quicken has to improve what has been my experience).
  • MK Turner
    MK Turner Member ✭✭
    Paying bills from my Chase Checking Account works perfectly. I only have a problem trying to pay Chase Visa and there I am limited to Check Pay. Nuts.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    MK Turner said:
    Paying bills from my Chase Checking Account works perfectly. I only have a problem trying to pay Chase Visa and there I am limited to Check Pay. Nuts.
    I have seen several posts on here from the Moderators that confirm that you can't pay your Chase credit card with QuickPay, and that it changed with the change over to Express Web Connect +.
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