CC-501 Having problems connecting to Quicken servers

pastchief8
pastchief8 Quicken Windows Subscription Member ✭✭
edited September 2022 in Errors and Troubleshooting (Windows)
Why is it every time I want to add/update an account, your damn servers have issues? Have you ever heard of high availability or in the worst case disaster recover? This should never happen in today's IT solutions. [Removed - Violation of Community Guidelines]

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @pastchief8,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files to further investigate the issue and will then likely be required to file an escalation in order to have it successfully resolved.

    I do apologize for being unable to resolve this issue from here in the Community.

    Click here to review Quicken Support's hours of operation.

    -Quicken Anja
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