Incorrect previous closing balance when reconciling

Question

When I reconciled an investment account in April, it showed a closing balance of zero which matched my statement and my transaction history. However, when I proceeded to reconcile my May statement, Quicken seemed to think that my previous closing balance was -1533, which matches neither my statement nor my transaction history. Is there any way that this can be corrected?

LC49 · Answer

I just ran into this again; this makes about the third time. This time it was a Chase credit card account. The statement closed 8/2. There was a valid $127+ charge in the register dated 8/11. My reconciliation balance was off by that amount. I found that the 8/2014 account opening balance had changed from $0 to the $127+.

Chris_QPW · Answer

The first thing I would check is if the Opening Balance (the first transaction in the register) has been changed.  There have been many reports of Quicken changing this balance when it shouldn't.