Incorrect previous closing balance when reconciling

David Reed
David Reed Member ✭✭
edited September 2022 in Errors and Troubleshooting (Windows)
When I reconciled an investment account in April, it showed a closing balance of zero which matched my statement and my transaction history. However, when I proceeded to reconcile my May statement, Quicken seemed to think that my previous closing balance was -1533, which matches neither my statement nor my transaction history. Is there any way that this can be corrected?

Answers

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    The first thing I would check is if the Opening Balance (the first transaction in the register) has been changed.  There have been many reports of Quicken changing this balance when it shouldn't.

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  • LC49
    LC49 Quicken Windows Subscription Member ✭✭
    I just ran into this again; this makes about the third time. This time it was a Chase credit card account. The statement closed 8/2. There was a valid $127+ charge in the register dated 8/11. My reconciliation balance was off by that amount. I found that the 8/2014 account opening balance had changed from $0 to the $127+.
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