Reconciliation not working for Chase accounts after switch to EWC+

gregwd

Reconciliation is no longer working for Chase bank accounts. This stopped working for the online version of Quicken several weeks ago, and it stopped working on the Windows version of Quicken today after I received the prompt to switch from Express Web Connect to EWC+ for downloading bank transactions. (https://www.quicken.com/support/why-am-i-receiving-message-about-my-chase-accounts)

I added up the value of all of my uncleared transactions at Chase, and it equals, to the penny, the difference between the 'Cleared Balance' and 'Statement Ending Balance' that shows up when you reconcile the account in Quicken for Windows. (When working properly, this should be $0.)

There is something going on where Quicken appears to be using the running balance at Chase, which EXCLUDES uncleared transactions, but is then assuming the uncleared transactions are already reflected in that number. (All of the uncleared transactions on Chase.com have a running balance of "--" next to them, because they aren't counted toward the running balance.)

I spoke with a Quicken representative on chat, and they simply told me to, "...wait for all your records to clear, then reconciliation will work." This person has clearly never had a checking account, since there will almost always be uncleared transactions at any point in time. (i.e., There will seldom be a day where I have no pending transactions at Chase.) I told them this feature worked in Quicken for Windows until TODAY, and they simply told me (again) to wait for all the transactions to clear, then try again. (This went on for a while.)

What can be done to resolve this issue?

GaryKantz

I did talk to support, and the guy I got understood the problem. He said they are getting swamped with support tickets on this. It's not just QWin but also QMac. This was broken and should have been tested fully by Quicken. In the meantime the only solution is to reconcile against the online balance and manually clear those transactions that are "pending" on the Chase website. That's the only solution in the short run. So much for automatic recs.