Failed Download Chase Transactions

bpooljr
bpooljr Member ✭✭
Recently updated my links to all my Chase accounts (6) as requested by Quicken. I am running Quicken Version 6.8.3 (Build 608.44884.100) on a iMAC 12.5.1

Since that upgade, none of the Chase accounts are downloading current transactions, and the while to On-Line Balance is showing correct, there are NO TRANSACTIONS, and so the Reconcile is accurate.

This is happening to all my Chase Accounts, and losing into Chase.com I have authorized all my accounts to connect to Quicken.

This needs to be addressed and fixed. Please advise.
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @bpooljr,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    We have received several reports about the issue you described above with no downloads from Chase. We are requesting that users experiencing these issues contact Quicken Support directly for further assistance as our support agents may need to reach out to our escalation teams in order to have this resolved.

    I apologize for any inconvenience! Thank you.
    -Quicken Anja
  • bpooljr
    bpooljr Member ✭✭
    Now for my daughters debit checking account, the Quicken balance and the On-line balance are always out of synchronization, as it is NEVER downloading any pending transactions that are shown on Chase.com. This is causing reconciliation errors!
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello again @bpooljr,

    The issue regarding the online balance including pending transactions is a known issue that has been escalated internally, though we do not have an ETA at this time.

    While the investigation remains ongoing, please refer to this Community Alert for any and all available updates. 

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
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