Sync Error

Question

Hello, Whenever I try to update ANY online account, or do a transaction download from ANY account, I get the same message other users have reported (such as TonyCalkins), as follows:
 Sync Error
 Warning.
 Quicken has encountered an error while communicating with our servers. Try again later. If the error persists, contact Quicken Support.
 At the bottom it says:
 Accounts upload: Requests (35) don't match responses (34).
 [I get different numbers in this last line every time I attempt to update an online account, or set up a transaction download.

I can't believe I'm getting this message! I got it last year when I did my taxes and Quicken said THEN it was a known issue and they were working to fix it. Why is this still happening? Is there a fix?

The Quicken customer support people told me last year to try turning Sync off in preferences, and were surprised when that didn't fix the issue. It doesn't fix the issue this year either.

Is there a solution? or am I just going to have to abandon quicken?

Thanks! 
 Vicki

Quicken Jared · Answer

Hello @vschultz,

Thanks so much for getting back to me with the results of the earlier troubleshooting efforts. I am very sorry that this issue is continuing.

I have sent you a direct message regarding this matter. Note that you can find your Direct Messages by navigating to the icon shown below in the upper right-hand side of the screen. You can reply to that message to continue the conversation there.

I hope that is helpful, and I look forward to hearing back from you.

Thank you,

Quicken Jared

vschultz · Answer

Hi Jared, I tried exactly what you suggested and it did not change anything. I still got the exact same sync error message on every single account I tried to update or download transactions for. I am at my wit's end. This program just should not be that difficult to use! Is it possible to install a new version of Quicken and import all my 2021 data into it that has been downloaded so far? I am trying to obtain 2021 data for my 2021 taxes, which are due very very soon and I can't even get quicken to download the accounts. 
 Another thought I had, based on comments from other readers, is that maybe there's some sort of separate error with each account. Can you go through my error messages for each one and help me sort out if there's something I can fix? 
 Finally, can you consult with your colleagues if necessary to help me solve this problem. I'm available to work on this by phone tomorrow! [Removed - Phone Number].
 Thank you in advance.
 Vicki Schultz

Quicken Jared · Answer

Hello @vschultz,

I am sorry to hear about this problem continuing. Thank you for getting back to me with additional details about what is happening, now.

At this stage, I recommend saving another backup, then proceeding through the instructions below:* Navigate to the Quicken dropdown menu
* Sign Out...
* Sign back in using your Quicken ID (email) and password

* Follow the prompts to be taken back to your data file after signing in

Once this is done, try to update your accounts again, and see if the issues are continuing.

Thank you,

Quicken Jared