Chrome Remote Desktop - Not Displaying One Step Update

MarkIT
MarkIT Member ✭✭
edited October 2022 in Errors and Troubleshooting (Windows)
I set up a Chrome Remote Desktop access between two laptops, the remote-controlled laptop being where I have the latest Quicken Premium (subscription) installed. I am able to open Quicken fine in the Remote Desktop, but the One Step Update popup is just blank and does not display on the laptop I'm using to remotely access Quicken. Also, when I click on the Quicken Help on the remote-controlled system, the Quicken Window 'shadows' and I am no longer able to do anything. Is this a problem with Quicken's way of displaying pop-ups that the Remote Desktop doesn't 'see' these?

Answers

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    It sounds like Chrome Remote Desktop can't handle all the different window types that Quicken uses.
    I'm having no problem with using Windows Remote Desktop, and I have heard of anyone else having this problem with other remote desktop programs like TeamViewer.
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  • MarkIT
    MarkIT Member ✭✭
    Windows Remote Desktop requires an OS upgrade for Win 11 Home that came with my recent laptop. In a review online, I found TeamViewer has a free version for non-commercial use, so I’ve installed it and no more problem windows that can’t be seen. Thanks!
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    Your welcome.  It is a shame that Chrome Remote Desktop didn't work, your mentioning it was the first time I had seen it, but if it worked right for this it seems like it would be a very convenient choice.
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