problem with Chase after change for one step update

Fwmc60
Quicken Windows Subscription Member
1 my chase credit card account now has an opening balance of $5730.61 dated 7/15/2011. My first transaction is 7/8/2018. I never had a checking or savings account at Chase should not have an opening balance. ending balance is 3066.36 Chase balance is 1122.80. I was correctly reconciled before chase change HELP.
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