Problem with chase totals

brossyg

I deactivated and reactivated my Chase checking account. I deleted all newly downloaded transactions. But now, my total balance is wrong. Something was added in the process, but I don't know what, as all transactions before August 1 were properly reconciled. What gives?

Tom Young

You're posting in what is largely a user-to-user forum and certainly nobody here can look at your data file, so all we can do is offer suggestions.

One point of recent pain for Quicken users is that the process of "downloading" sometimes changed an Account's Opening Balance, and if that happens your Balance figures will be all wrong so that might be the first place to look.  Open a backup from just before the deactivation/reactivation and take a look at that file's opening balance compared to your current file's opening balance.

If the Opening Balance isn't the source of the difference then you'll need to compare balances in the Account between the old "known-good" file and your current file try try and home in on when the difference first arose and focus on the details of the transactions in that period.  Net Worth reports run out of the two files with only that one problem Account feeding information to the reports can help here.