How to stop notifications about Chase Bank changes. I don't have a Chase account!

Question

I keep getting notices about changes to how Quicken interacts with Chase investment accounts. How do I stop these notifications about Chase Bank changes. I don't even have a Chase account!

Frankx · Answer

Hi again @RudiOly

If the old loan account is still in your Quicken datafile, that could be causing the reminder to continue to appear.  If the loan is still in your Quicken account, I suggest that you open that loan account in Quicken - then click on the "Gear icon" in the upper right-hand corner > then click on "Edit account details" in the drop-down menu.  Next click on the "Online Services" tab and in the "Online setup" section - press the "Deactivate" button (if there is one).  And finally, click on the "General tab" and delete/remove all data in the "Financial Institution" and "Account number" fields.

Let me know how that goes and/or if you have any followups.

Frankx

jacobs · Answer

@RudiOly To add to Jared's post: make sure you uncheck the Remind Me Later checkbox. It is checked by default, and that trips up a lot of people. If you can't see the checkbox, are you on a laptop, and is your Dock at the bottom of the screen? If so, try temporarily changing the Dock to the left side (in System Preferences), and that may give you enough additional screen space to see the checkbox at the bottom left of the window.

Quicken Jared · Answer

Hello @RudiOly,

I am sorry to hear about this frustrating problem with messages about obsolete or nonexistent accounts. Thank you for asking about this here on the Quicken Community.

There may be a Remind Me Later option in the lower corner of the message, itself. Have you tried clicking this, if it appears?

I hope this helps.

Thank you,

Quicken Jared