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Chase Reauthorization - can't resize screen to click final [OK]

DC100

OK, so I went through the Chase Reauthorization process and was returned to Quicken (Windows) and the screen that allows me to correct everything to my current Chase account fills the screen on my laptop. I can't move it up far enough to see the button to OK everything! I can't resize the window. I even turned off the taskbar, but I still can't get to the bottom of the screen. I can't resize the screen. I'm just stuck there! Could you maybe put some controls on the window so it CAN be resized?

Thanks!

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Quicken Jared

DC100 said:

OK, so I went through the Chase Reauthorization process and was returned to Quicken (Windows) and the screen that allows me to correct everything to my current Chase account fills the screen on my laptop. I can't move it up far enough to see the button to OK everything! I can't resize the window. I even turned off the taskbar, but I still can't get to the bottom of the screen. I can't resize the screen. I'm just stuck there! Could you maybe put some controls on the window so it CAN be resized?

Thanks!

Hello @DC100,

I do apologize about this problem with screens covering or obscuring menu options. Thank you for asking about this here on the Quicken Community.

Would you be willing to provide an image of the screen that is blocking these other items and buttons, with personal information redacted, as necessary? You can consult the FAQ linked here for more information about how to submit screenshots here on the Quicken Community. Note that you may also drag and drop images into your comment before it has been posted.

I look forward to your response, and hope to provide additional advice, if necessary.

Thank you,

Quicken

Quicken Jared

@DC100,

I wanted to check back in with you about a couple of other things.

Can you tell us more about your display resolution? Also, when specifically does this oversized screen appear? Do you see this as a notice about your accounts being ready to update, or after migrating your accounts successfully?

I am eager to hear your answers.

Thank you,

Quicken Jared

Ps56k2

DC100 said: ... the screen that allows me to correct everything to my current Chase account fills the screen on my laptop. I can't move it up far enough to see the button to OK everything! I can't resize the window.

must be the same programmer that created this "Quicken Chase info" screen - top/bottom borders are off screen -
probably looks fine on their 24" or 32" desktop monitor.... not so much on our 1280x800 laptop.

Image: https://us.v-cdn.net/6031128/uploads/editor/x1/odx86er1jsfc.jpg

DC100

Well, I'm back to using my 24-in screen, so that isn't a problem anymore. NOW I am reauthorized with Chase, but Quicken doesn't think I am and keep reminding me to reauthorize! NOW, how do I get Quicken to make the changes necessary to talk to Chase (after 9/26)? SO, it would be nice to have some instructions on what to do before I can't get my Chase transactions anymore!

Ps56k2

DC100 said: NOW I am reauthorized with Chase, but Quicken doesn't think I am and keep reminding me to reauthorize!

here were the steps I used -

basically - running R43.26 for a few days - created daily Backups - ran --> File --> Validate --> [x] Validate
1 - went thru and manually DE-activated ALL my Chase accounts before even starting this process.
2 - also went thru and CLOSED any old Chase accts that were in fact actually closed.
3 - then did an ADD ACCOUNT for Chase - and followed the directions to Authorize, Select which accts, etc
4 - all accounts showed up with their nicknames and able to LINK to their existing Quicken accts
5 - screen said that 5,300 transactions were downloaded - in fact, none actually showed up.
6 - only 1 dup during this process.
7 - next day - OSU - and a handful of dup transactions downloaded - from around 9/2/22 - and today is 9/18/22
8 - will see how next week goes... with OSU and dups.
9 - the Opening Balance in one acct was weird - but had saved it into the Memo field as suggested by another user

UKR

This window is a popup window with its own Windows controls.
If you can reach the top left corner and click the icon there, you should get another popup with options like Size, Move, Minimize, Close, etc.
If you can't reach the top left icon, just press Alt-F4 to close the window (that's the "F4" function key, not F and 4 keys)

DC100

Thanks for answering, but it's way too late for me now. That window is long gone and now I have the issue as stated above - Chase is reauthorized, but Quicken doesn't think it is. I guess I'll have to go through the process suggested by Ps56k2. I do appreciate your answering.