Asked to sign in Chase when setting up AmEx account online!

Question

When I attempted to set up online with my AE account, a window comes up for me to sign in with Chase! I have used Quicken for 3 decades and it's the 1st time things like this happen to me. Please help.

Kim L · Answer

When I first found out Chase had mysteriously downloaded transactions of my Chase credit card into this AE saving account, I did the Deactivate already. Now, since the account is not linked online anymore, the only option available is the Setup Online (Deactivating is not available).

Chris_QPW · Answer

Try going to the Online Services tab and deactivating the account for downloading.  That should allow you to change things on the General tab.

Kim L · Answer

Thank you for the reply. I actually had checked the Edit Account Detail info and found "Not available" in light grey font in the Customer ID box. It won't let me input any info into it on my attempt either. When I clicked the "?" next to the box, it shows "The Customer ID is not available for this Chase account..".